Legal
Cookie Policy
Last updated: January 2025 · Innate Healthcare Ltd
Cookies are small text files placed on your device when you visit a website. They help websites remember your preferences, understand how you use the site and provide a better experience on return visits.
This policy explains what cookies we use on innatehealthcare.co.uk, why we use them, and how you can manage your preferences.
The cookies we use
Essential cookies
These cookies are necessary for the website to function and cannot be switched off. They are typically set in response to actions you take such as filling in forms or navigating between pages.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| session_id | Maintains your session as you navigate the site | Session | Essential |
| csrf_token | Protects against cross-site request forgery on forms | Session | Essential |
| cookie_consent | Stores your cookie preferences | 12 months | Essential |
Analytics cookies
We use Google Analytics to understand how visitors interact with our website — which pages are visited most, how long people spend on the site, and where visitors come from. This helps us improve the site over time. All data is anonymised.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| _ga | Google Analytics — distinguishes unique users | 2 years | Analytics |
| _ga_* | Google Analytics — maintains session state | 2 years | Analytics |
| _gid | Google Analytics — distinguishes users (24hr) | 24 hours | Analytics |
Functional cookies
These cookies allow the website to remember choices you make and provide enhanced, personalised features — such as the Cliniko booking system and any embedded maps.
| Cookie | Purpose | Duration | Type |
|---|---|---|---|
| cliniko_* | Cliniko online booking system — manages booking sessions | Session | Functional |
| Google Maps | Embedded map functionality for clinic location | Session / persistent | Functional |
The cookies listed above are based on our current website setup. If third-party tools change or are added in future, this policy will be updated accordingly.
Managing your cookie preferences
You can control and manage cookies in several ways:
- Browser settings — Most browsers allow you to refuse or delete cookies via their settings. Note that disabling essential cookies may affect how the site works.
- Google Analytics opt-out — You can opt out of Google Analytics across all websites using the Google Analytics opt-out browser add-on.
- Cookie consent banner — Set your preferences via the cookie consent banner when you first visit. You can update them at any time using the Manage cookies option above.
Third-party cookies
Some cookies on our site are set by third-party services that appear on our pages. We do not control these cookies. The third parties involved are:
- Google Analytics — Google Privacy Policy
- Cliniko (booking system) — Cliniko Privacy Policy
- Google Maps — Google Privacy Policy
Changes to this policy
We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated date. We recommend checking this page periodically.
Contact us
If you have any questions about how we use cookies, please contact us:
- 📧 admin@innatehealthcare.co.uk
- 📞 0161 509 7729
- 📍 120 Union Street, Oldham, OL1 1DU
