Governance
Innate Healthcare is preparing for CQC registration. Until registration is granted, the documents below are published as placeholders and will be updated as we complete each step.
Clinical governance
- Chaperone Policy
At Innate Healthcare, all patients have the right to have a chaperone present during any clinical assessment or treatment. This page explains how to request one and what their role involves.
- Complaints Policy
How to raise a concern or complaint about your care at Innate Healthcare, and what to expect.
- Equality & Diversity Statement
Innate Healthcare is committed to treating every patient and member of staff with equal dignity and respect, regardless of any protected characteristic. This statement sets out our responsibilities under the Equality Act 2010.
- Patient Complaints & Feedback Procedure
We take all concerns seriously and aim to resolve them quickly and fairly. This page explains how to raise a complaint, what will happen next, and how to escalate if you are not satisfied.
- Patient Rights
Your rights as a patient at Innate Healthcare, including consent, confidentiality and access to records.
- Safeguarding Policy
Our commitment to safeguarding the welfare of children and vulnerable adults.
- Safeguarding Policy Summary
Innate Healthcare is committed to the safety and wellbeing of all patients, including children and vulnerable adults. This page summarises our safeguarding responsibilities and referral pathways.
- Zero Tolerance Policy
We are committed to providing a safe environment for our patients, staff, and visitors. Aggressive, abusive or threatening behaviour will not be tolerated in any form.
